Questions owners ask.

Haven runs on a small box connected to each TV, not on the TV itself. In the pilot we use one box model, the Homatics Box R 4K Plus. We'll look at the TVs in your units together on the walkthrough.

For Haven's services, yes. Your team invites each resident by email from the dashboard. They confirm their email, add their name and choose a password, then sign in on the TV with the remote or, where it's switched on, by scanning a code with their phone.

Without signing in, the TV still opens Wi-Fi, settings and their own apps.

Yes. Haven is the home screen and shows the apps installed on the box in one row. Apps open only if they're installed, and Haven doesn't include streaming subscriptions, so residents use their own accounts.

The TV keeps working. Haven stays on the home screen, and residents can still open their apps, Wi-Fi and settings. Repairs, parcels and rewards need the connection, so they come back when it does. The box reconnects on its own.

Each box checks the Haven server for a new version a few times a day and installs it by itself. Before installing, it checks that the update is genuine. Nobody has to visit the unit.

Everyone signs in to the dashboard with their own account and role. Maintenance staff work the repair queue and complete the jobs assigned to them. Front-desk staff log and hand out parcels. Supervisors also manage resident access, TV boxes and staff accounts.

Residents go to your property team first; the TV tells them so, because your team manages their access. During the pilot, we work directly with your staff on anything to do with the boxes or the dashboard.

Pricing depends on your building; we'll go through it on the walkthrough.

Not yet. The AI Concierge is coming next and isn't part of the pilot yet. Pilot buildings start with repairs, parcels, rewards, weather and residents' own apps on one home screen.